K.C. Auto Services logo
 01394 420690   07747831535 Mechanical and Electrical Vehicle Services – Woodbridge • Felixstowe • Ipswich

Browse our frequently asked questions to find out more about K.C. Auto Services, customer services and general information.

If you can't find what you're looking for, simply get in touch by calling 01394 420690 or by emailing us at hello@kcautoservices.co.uk


Our Services

Yes.

Having proof that you have regularly maintained your vehicle usually adds to the resale value of a vehicle.
We will use an official stamp in your service book for interim and full services that we carry out.

Oil changes will not be stamped and we cannot stamp work that has been carried out by another garage or individual.
A service is recommended once a year.

Your vehicle should have a service manual, this will provide guidance specific to your vehicle. It will tell how often to get a service, how often regular maintenance checks should be carried out and when your vehicle's replaceable parts might need changing.

Your vehicle may also have dashboard warning messages or symbols. These will light up or alert you when you are due a service or if there is a problem that needs addressing.
No.

In recent years the EU Commission has adopted new competition rules which provide improved access to technical information needed for repairs and allow us to source alternative spare parts. This means we can offer much more competitive prices.

The rules also mean that any work carried out by our team will be done so without the risk of invalidating manufacturers' warranties.
An MOT test should be taken every year from the third anniversary of the vehicle.

If you are unsure about the MOT status of a vehicle, you can check here: https://www.gov.uk/check-mot-status

It is the vehicle owners responsibility to ensure that a vehicle is roadworthy. MOT tests are compulsory by law and check that your vehicle meets road safety and environmental standards.
  • Vehicle identification number (VIN) - A vehicle identification number must be permanently displayed and legible on a vehicle first used on or after 1 August 1980.
  • Registration plate - Condition, security, legibility and format of letters/numbers.
  • Lights - Condition, operation, security and correct colour. The headlamps will also be checked to see if the aim is correct.
  • Steering and suspension - Correct condition and operation.
  • Wipers and washers - Operate to give the driver a clear view of the road.
  • Windscreen - Condition and drivers view of the road.
  • Horn - Correct operation and type.
  • Seatbelts - All seatbelts installed are checked for type, condition, operation and security. All compulsory seatbelts must be in place.
  • Seats - Front seats secure. Front and rear seats can be secured in the upright position.
  • Fuel system - No leaks, fuel cap fastens correctly and seals securely. The fuel cap will need to be opened. Make sure the key is available.
  • Exhaust emissions - Vehicle meets the requirement for exhaust emission. These vary on the age and fuel type of the vehicle.
  • Exhaust system - Complete, secure, without serious leaks and silences effectively.
  • Vehicle structure - Free from excessive corrosion or damage in specific areas. No sharp edges.
  • Doors - Open and close. Latch securely in closed position. Front doors should open from inside and outside the vehicle. Rear doors may need to be opened to gain access to testable items.
  • Mirrors - Presence, condition and security.
  • Wheels and tyres - Condition, security, tyre size and type, and tread depth. Spare tyres are not tested.
  • Brakes - Condition, operation and performance (efficiency test). Suitable vehicles will be tested on a roller brake tester. Vehicles such as those with permanent 4-wheel drive will be tested either on a suitable road using a properly calibrated and maintained decelerometer or, if one is installed at the test station, a plate brake tester.
We can supply a duplicate MOT certificate.

If you have lost or damaged your MOT certificate we can provide a new one for £10.00. We will need the vehicle registration number and either the original MOT test number, or V5C document reference number.
If you feel that your vehicle has failed an MOT test unfairly, we will halt work on your vehicle and provide you with a DVSA appeal form VT17.

Further information can be found here: https://www.gov.uk/getting-an-mot/problems-with-your-test-result
If your vehicle fails its MOT we will contact you immediately to discuss what needs to be done in order for it to pass.

Once you have agreed and any work needed has been carried out, we re-test your vehicle for free.

If you feel that your vehicle has failed an MOT test unfairly, we will halt work on your vehicle and provide you with a DVSA appeal form VT17.

Further information can be found here: https://www.gov.uk/getting-an-mot/problems-with-your-test-result
If your vehicle passes you will receive an MOT certificate and your test record will be entered onto the government database.
If your vehicle fails an MOT and/or your previous certificate has expired, you can only drive your vehicle to have the failed defects repaired or to a pre-arranged MOT test appointment.

Please note: If your car is unroadworthy you could be stopped and prosecuted by Police. If you are concerned about moving your vehicle, please call us on 01394 420690 or 07747831535 and arrange a time for us to collect it safely.
When a technician performs an MOT test they will also make note of any problems with your vehicle that need addressing.

For example, if your tyres passed the MOT but need replacing soon.
If your car cannot be fixed for any reason we will advise you as to what your options are.
It will keep you cool and save you money!

It is estimated that a vehicle's air-conditioning system loses around 10% of its refrigerant each year. Without this gas your system will be unable to keep you cool and eventually it will fail.

As well as providing climate control for your vehicle, a serviced air-con system will put less strain on your engine and reduce your fuel bills.

In 2009 a report revealed that an estimated half-a-million air-conditioning systems fail each year. The average repair cost is between £450 and £1500 depending on the make and model of the vehicle.
Every 2 years or as your vehicle's manual suggests.
The ultra-violet dye is a fault finding aid.

If your vehicle's air-con system develops a leak, the area of the leak will glow under ultra-violet light. This will save you money on future leak detection.
No.

If your air-conditioning system has a leak or broken parts, these will need to be repaired separately. Our technicians will provide you with a quote before any work is carried out.
A computer that monitors sensors in your vehicle.

ECU stands for Electronic Control Unit. Sometimes it is called called ECM (Electronic Control Module). Some manufacturers name it differently.
Lots!

  • Engine management
  • Brakes
  • Air bags
  • Lights
  • Wipers
  • Electric windows
  • Electric seats
  • Power steering
  • Central locking
  • Alarm
  • Climate control
  • Radio
...and much more depending on your vehicle.
They tell us what's wrong.

If one or more of the sensor's in your car falls outside of a maximum/minimum range, a signal will be sent to the ECU which records a fault code for that sensor.
Yes, but...

If there is a fault it will need to be repaired separately. Our technicians will provide you with a quote before any work is carried out.
No.

If there is a fault it will need to be repaired separately. Our technicians will provide you with a quote before any work is carried out.

Customer Service

We always aim to treat our customers with respect and strive to provide work of the highest standard.

If for any reason you feel that we have not met your expectations please call us on 01394 420690, alternatively you can email us at complaints@kcautoservices.co.uk and we can discuss your concerns.
Our hours of business are:

Monday to Friday 0830 - 1800
Saturday 0830 - 1300 (Subject to appointment)
The fastest way to book your vehicle in is to call us.

Call us on 01394 420690 or 07747831535 to arrange an appointment or to book your vehicle in with a technician. Alternatively you can request a call back by completing the form found on our appointments page.
Our address is:

Unit 574d
Bentwaters Business Park
Rendlesham
WOODBRIDGE
Suffolk
IP12 2TW

Click here to find us on Google maps.

Directions from A12:

  • Take A12 exit signposted Melton.
  • Continue through Melton crossing over railway line.
  • Bear left at mini-roundabout and continue past Woodbridge Golf Club.
  • Take next left turn to Eyke and Rendlesham.
  • Continue through both villages until you get to roundabout.
  • Turn right at roundabout (through gates) into Bentwaters Business Park.
  • Take the first left after the gates and follow the K.C. Auto Services signs.

Payment

We accept cash and all major credit cards. (Excluding American Express).
We do not accept American Express. We are sorry for any inconvenience this may cause.
Yes. A detailed invoice for parts and labour is always provided.
Yes. We do not offer credit.

Tyres

There can be several reasons why tyres wear differently.

One of these could be that the tracking or wheel alignment of your wheels is incorrect. Under or over inflation can also cause tyres to wear prematurely.

Tyres should be checked at every opportunity, you can examine tyres visually, feel the tread to detect any wear and by using a tyre pressure gauge.

K.C. Auto Services offer FREE safety checks. Call us on 01394 420690 or 07747831535 to arrange an appointment or to book your vehicle in with a technician.
Look on the outside of each tyre wall and you will find a tyre size.

For example: 165.65.14

165 = Tyre width in millimeters (mm)
65 = Tyre sidewall profile, height as a percentage of its width (%)
14 = Diameter of the wheel rim in inches (")
The tyre pressures for your vehicle can be found in your owners manual.

If you do not have an owners manual, we can advise you on what they should be. Call us on 01394 420690 or 07747831535 or email us at hello@kcautoservices.co.uk.
Your tyres should be replaced prior to reaching the legal limit of wear. This is 1.6mm over the centre 2/3rd of the tyre.

If you are concerned about your tyres we offer a FREE safety check. Call us on 01394 420690 or 07747831535 to arrange an appointment or to book your vehicle in with a technician.
The cost of tyres is dependent on the manufacturer, tyre size and type.

The tyres that we fit are all high quality, from trusted suppliers and our technicians will always advise the best option to suit your car and your budget.

Brakes

There are many reasons why brakes might wear differently or unevenly.

Finding the part of the brake that is worn, will help to determine the cause. For example, outer pad wear usually occurs when the caliper bracket or pins are corroded.

If you are concerned about your brakes we offer a FREE safety check. Call us on 01394 420690 or 07747831535 to arrange an appointment or to book your vehicle in with a technician.
You should replace your brake pads when they show signs of getting thin or if they make a noise.

It is best to make sure your vehicle is serviced regularly, we carry out a brake safety check with every service.

If you are concerned about your brakes we offer a FREE safety check. Call us on 01394 420690 or 07747831535 to arrange an appointment or to book your vehicle in with a technician.
Bring your car to us.

If you are concerned about your brakes we offer a FREE safety check. Call us on 01394 420690 or 07747831535 to arrange an appointment or to book your vehicle in with a technician.
ABS stands for Anti-lock braking system.

ABS is a safety system that allows the wheels on a vehicle to maintain traction with the road surface. This system is designed to prevent wheels from locking up and help to avoid uncontrolled skidding.

Exhausts

When your vehicle is serviced and/or if you hear a noise.

It is important to maintain your vehicle, during a vehicle service your exhaust system will be checked but if you notice a difference in the way your vehicle sounds you should call us on 01394 420690 or 07747831535 to book your vehicle in with a technician.
Your exhaust system is an important part of your vehicle. It controls noise, reduces harmful emissions and helps to improve engine performance and lower fuel consumption.
If any part of your exhaust is faulty you will need to repair or replace this as soon as possible.

If you are concerned about moving your vehicle, please call us on 01394 420690 or 07747831535 and arrange a time for us to collect it safely.

Please note: If your car is unroadworthy you could be stopped and prosecuted by Police.
Prices vary from one vehicle to another and it depends on which part of the exhaust is faulty.

Bring your vehicle to K.C. Auto Services and we will diagnose the fault and provide you with a quote.

Call us on 01394 420690 or 07747831535 to arrange an appointment or to book your vehicle in with a technician.

General

Car oil, brake fluid and old batteries are all classed as hazardous waste and need to be disposed of responsibly.

K.C. Auto Services will dispose of the waste products produced by your vehicle as part of the service or repair work undertaken. If you would like to dispose of this yourself, engine oil and car batteries can be taken to your nearest household waste recycling centre.

Suffolk Coastal District Council also offer a hazardous waste collection service, costing £37.50. To book a collection call Suffolk Coastal Norse on 01394 444000.
Car oil, brake fluid and old batteries are all classed as hazardous waste and need to be disposed of responsibly.

K.C. Auto Services will dispose of the waste products produced by your vehicle as part of the service or repair work undertaken. If you would like to dispose of this yourself, engine oil and car batteries can be taken to your nearest household waste recycling centre.

Suffolk Coastal District Council also offer a hazardous waste collection service, costing £37.50. To book a collection call Suffolk Coastal Norse on 01394 444000.
Do not turn on or try to start your engine.

Call us immediately on 01394 420690 or 07747831535 to arrange recovery of your vehicle. Our technicians can then assess the potential damage and provide a quote for any work needed.
Yes. We charge £18.00 for this service.

We get a number plate made up from a registered number plate supplier in accordance with UK law.

To do this we will need to see original documents that prove your name and address and show us that you are allowed to use the registration number.

Please note: You could be fined up to £1,000 and your car will fail its MOT test if you drive with incorrectly displayed number plates.

More information about the law regarding number plates can be found here: https://www.gov.uk/displaying-number-plates/overview
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